PCC cuts the ribbon on ground-breaking CCTV centre


Sussex PCC Katy Bourne joined Seb James, Managing Director at Boots UK and ROI to cut the ribbon at the official opening of Boots UK’s  new CCTV Monitoring Centre at its headquarters in Beeston, Nottingham this week.

Seb James said: “Our new CCTV Monitoring Centre allows us to provide real time care and support to our team members. At Boots we have been very active in working with others in the retail industry as well as local authorities and police forces to tackle the rise in violence and abuse towards retail workers. Our team members have the right to work in a safe and respectful environment.”

PCC Katy Bourne said: “I feel very honoured to be invited by Boots to officially open the CCTV Monitoring Centre in Nottingham today. Since I first became the national Business Crime lead for PCCs (Police and Crime Commissioners), I have been very impressed by Boots’ commitment to its staff, recognising that shopworkers have been on the front line right through the pandemic.

"Despite providing an essential service and lifeline for millions of customers, they have suffered the stress of persistent shoplifters as well as verbal and physical abuse.

"I am confident that company’s investment in more monitoring desks and new reporting technology will  make over 1000  stores feel safely monitored and connected to  this centre 24hrs a day.

“Businesses and PCCs and Police know we can’t simply arrest our way out of the retail crime wave engulfing Boots and other high street stores. We need a blended approach of prevention, deterrence and enforcement and I will be encouraging all my PCC colleagues to support and protect their local businesses by ensuring retail crime is recorded accurately and responded to by police forces.”

Policing Minister Kit Malthouse sent a message to the opening: “I want to congratulate and commend Boots for investing in their new state of the art security centre as part of  their commitment to make their stores safer for their colleagues and customers.

I’m delighted that the national PCC lead for Business Crime- Katy Bourne is with you today for the official opening and I know just how seriously she takes shoplifting and abuse and assaults on shop workers. Retail staff have helped use all through the pandemic and I would urge people to shop with kindness.”

Notes for editors

Boots new CCTV Monitoring Centre facility comprises 18 screens along an 11-metre wall that can display live CCTV feeds from over 1,000 Boots stores across the UK, with more stores to be added in the coming months. A team of 20 security specialists at Boots monitor the feeds and respond to incidents in real time, working in partnership with team members at stores and local police authorities.