Complaints

In order for you to feel safe, and for Sussex Police to provide the best possible service, this procedure has been produced to make it easier for you to make a formal complaint against the Police & Crime Commissioner (PCC), their Office (OSPCC) and Sussex Police.

Please note that the Office of the Sussex PCC cannot investigate anonymous complaints. All complaints need to be made in writing. Neither the PCC nor their Office will enter into correspondence with individuals who have used foul or abusive language.

More information

Role of the Police & Crime Commissioner

The Police & Crime Commissioner has a role in the police complaints system to increase independence and improve complaint handling by Sussex Police.

The Police & Crime Commissioner has statutory responsibility for:

  • the local oversight of complaint handling by Sussex Police;
  • acting as an independent Review Body for some complaints that have been made through the formal complaints system of Sussex Police;
  • dealing with complaints made against the Chief Constable, a role known as the Appropriate Authority.

Any complaints received by the Police & Crime Commissioner about the service provided by Sussex Police will be forwarded to the Force. The Police & Crime Commissioner can only review cases submitted after 1 February 2020 that have been through the police complaints system first, and where the Police & Crime Commissioner is the relevant review body.

The new police complaints system went live on 1 February 2020. The aims of the reforms are to make the police complaints system more responsive, independent, transparent and customer focused, less aligned around blame and more around service improvement. The following key documents provide more information:

Complaint against the Office of the Sussex Police & Crime Commissioner (OSPCC)

If you wish to make a complaint against a member of the Sussex PCC's staff (including contractors), its policies or practices, or volunteers working on behalf of the Office of the Sussex PCC you must do so in writing to:

The Chief Executive (Monitoring Officer)
Office of the Sussex Police & Crime Commissioner
Sackville House
Brooks Close
Lewes
East Sussex
BN7 2FZ

If your complaint relates to the Chief Executive you may write directly to the Office’s Solicitor at the above address.

Complaints against the PCC are considered by the Clerk to Sussex Police & Crime Panel, on behalf of the Panel. More information can be found on the Panel’s website.

You should send your complaint to:

Ninesh Edwards – Senior Advisor
Sussex Police & Crime Panel
Room 21
Ground Floor, West Wing
County Hall
Chichester
PO19 1RQ

A record of complaints correspondence from the Panel to the PCC is published on the complaint section of the Panel's website.

Complaints against the Chief Constable

The PCC has a statutory duty to consider complaints against the Chief Constable of Sussex Police only.

If you wish to make a complaint against the Chief Constable of Sussex Police you must do so in writing to:

The Chief Executive (Monitoring Officer)
Office of the Sussex Police & Crime Commissioner
Sackville House
Brooks Close
Lewes
East Sussex
BN7 2FZ

pcc@sussex-pcc.gov.uk

Complaints against Sussex Police officers, staff and/or policies and procedures

The Police & Crime Commissioner has an overarching duty to scrutinise, support and challenge the performance of Sussex Police, monitor complaints and hold the Chief Constable to account for the performance of officers and staff.

The Police & Crime Commissioner has statutory responsibility for:

  • the local oversight of complaint handling by Sussex Police;
  • acting as an independent Review Body for some complaints that have been made through the formal complaints system of Sussex Police, the review function has been delegated to the Performance Team to undertake on behalf of the PCC;
  • dealing with complaints about the Chief Constable’s conduct or actions, a role known as the Appropriate Authority.

A complaint is any expression of dissatisfaction with a police force that is expressed by, or on behalf of, a member of the public. Any complaints received by the Police & Crime Commissioner about the service provided by Sussex Police will be forwarded to the Force.

If you wish to make a complaint about Sussex Police, please contact:

The Professional Standards Department

Headquarters

Malling House

Church Lane

Lewes

BN7 2DZ

Telephone: 101

 

Reviews

From 1st February 2020, a package of reforms have been made to the complaints and misconduct system. One such change is that the PCC is the review body for certain complaints submitted to Sussex Police. If you have had a complaint recorded and have received an outcome to your complaint, you have a right to apply for a review.

The review will consider whether the outcome of the handling of the complaint is reasonable and proportionate. A review will not be merely a quality check of what has happened before. Where the reviewer finds that the outcome of the complaint is not reasonable and proportionate, the review will be upheld.

Should you wish to submit a review, you will need to submit your application within 28 calendar days from the day after the outcome letter was sent. Please send your completed form to the Office of the Sussex Police & Crime Commissioner by email: pcc@sussex-pcc.gov.uk. Please contact us by email should you wish to receive the form by another format.